Tenant Maintenance Guidelines


Emergency Issues

For Fire Fire Or Health Health Emergencies, Dial 911

Normal Maintenance Issues

For normal maintenance during business hours:

Please put all maintenance requests in writing. If you choose not to put your maintenance request in writing, it may delay our response.


If we can’t contact you, we may not be able to perform any maintenance needed. Non-emergency related maintenance issues should be taken care of within 1-3 business days.

What Are After Hours Maintenance Emergencies?

Examples of After Hours Maintenance Emergencies:

Examples of things that are NOT an After Hours Maintenance Emergency:


If you get locked out of your apartment or house during office hours (10am-6pm) you may check out a key. However, if it is after business hours, you are responsible for calling a locksmith. You may wish to store a spare key somewhere in case you are locked out.

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City Property Managers - Great Lakes
508 N Saint Joseph St Suttons Bay, MI 49682
Phone: 231-994-3225 Website: www.citypropertymanagers.com

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